SAP Support

Blue3 IT Solutions provides production support services where the primary objectives are highlighted below

Build SAP support structure, methods, processes and tools for operational effectiveness

• Stabilize the newly implemented SAP solution
• Ensure business continuity
• Manage ongoing enhancements and new developments
• Drive for lower cost
• Build knowledge database for business user support

The support includes the below scope activities only:

• Resolve incidents raised from technical issues
• Resolve incidents raised from functional issues and requiring development changes
• Support end user adoption and business satisfaction
• Manage ongoing enhancements and new requirements
• Performance Optimization support
• Support during upgrade services
• Build the knowledge database/training content for business users
• Provide emergency support during weekends/public holidays

Blue3 offers below portfolio of support services with the corresponding scope, coverage, service rates, service level agreement and operational tools to be adopted.

• First Level Support and Standard Support
• Extended Support
• Premium Support