sapsupport

Services > SAP Support

Blue3 IT Solutions provides production support services where the primary objectives are highlighted below

Build SAP support structure, methods, processes and tools for operational effectiveness

  • Stabilize the newly implemented SAP solution
  • Ensure business continuity
  • Manage ongoing enhancements and new developments
  • Drive for lower cost
  • Build knowledge database for business user support

The support includes the below scope activities only: 

  • Resolve incidents raised from technical issues 
  • Resolve incidents raised from functional issues and requiring development changes 
  • Support end user adoption and business satisfaction 
  • Manage ongoing enhancements and new requirements 
  • Performance Optimization support 
  • Support during upgrade services 
  • Build the knowledge database/training content for business users 
  • Provide emergency support during weekends/public holidays

Blue3 offers below portfolio of support services with the corresponding scope, coverage, service rates, service level agreement and operational tools to be adopted. 

  • First Level Support and Standard Support 
  • Extended Support 
  • Premium Support
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Out Sourcing

Information Technology

Blue 3IT Solutions is a recognized in IT Outsourcing, having helped a range of organizations, in their mission to cut down their costs while retaining or increasing the level of quality of their software. We understand & implement Outsourcing like no one else!